Customer Service Matters—And At Paradise Palms, You’re the VIP
At Paradise Palms, we don’t just host guests—we spoil them. From the moment you book to the moment you leave, our mission is to make you feel like the most important person in the Florida Keys.
We’re proud of our glowing reviews and grateful for every guest who’s shared their experience. But what truly sets us apart is our commitment to personalized, proactive service—the kind that turns a great vacation into an unforgettable one.
What Exceptional Service Looks Like
Every detail of Paradise Palms has been meticulously curated to reflect our own cherished experiences in the Florida Keys. We’ve partnered with local experts to ensure your stay is seamless, luxurious, and full of thoughtful touches—from Tempur-Pedic beds and elegant finishes to insider recommendations and responsive support.
We believe in treating every guest like a VIP. That means:
- Fast, friendly communication
- Anticipating your needs before you ask
- Offering personalized recommendations
- Creating a spotless, pet-free environment for comfort and cleanliness
At Paradise Palms, we believe true hospitality means striking the perfect balance: being there when you need us, and invisible when you don’t.
Whether it’s having your favorite amenities ready before you arrive, offering local tips tailored to your interests, or simply making sure your space is quiet, clean, and serene—we’re always thinking one step ahead. But we also know that sometimes, the best luxury is peace and privacy.
So go ahead—relax, recharge, and roam freely. We’re here when you need us, and out of sight when you don’t.
Welcome to effortless comfort. Welcome to Paradise.
Want to see what great customer service looks like in the vacation rental world? Check out these expert insights:
- The Importance of Great Customer Service in Vacation Rentals
- 14 Tips to Improve the Guest Experience
- Top 7 Guest Service Examples for Vacation Rentals
Your comfort and satisfaction are our top priorities. We can’t wait to host your next sun-soaked escape and show you why customer service truly matters.
Welcome to Paradise. Welcome home.









